Who we are
Our website address is: https://www.heven.co.za.
HEVEN (“we”, “our”, “us”) is an online business based in South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
If you have any questions about this policy, you can contact us at:
📧 info@heven.co.za
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.
Cookies
We use cookies to improve your experience on our website.
If you leave a comment, you may opt-in to saving your name, email address and website in cookies. These cookies will last for one year.
If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data.
When you log in, cookies will save your login information and display preferences. Login cookies last for two days, and screen options cookies last for one year.
If you select “Remember Me”, your login will persist for two weeks. Logging out removes these cookies.
We may also use cookies for:
- Website analytics (e.g. Google Analytics)
- Improving site performance
- Marketing and advertising purposes
You can disable cookies in your browser settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content behaves as if the visitor has visited the other website.
These websites may collect data about you, use cookies, and monitor your interaction with that content.
What personal data we collect and why we collect it
We may collect the following personal information:
- Name and surname
- Email address
- Phone number
- Billing and shipping address
- Account login details
- IP address and browser data
We collect this data to:
- Process and deliver orders
- Communicate with you
- Improve our website and services
- Prevent fraud and enhance security
- Send marketing communications (only if you opt in)
Orders and payments
When you make a purchase on our website:
- Your payment is processed securely through third-party payment providers
- We do not store your card or payment details
- Your billing and shipping information is used only to fulfill your order
Third-party payment providers may process your data in accordance with their own privacy policies.
Who we share your data with
We may share your data with:
- Payment providers
- Shipping and delivery partners
- Website hosting and technical service providers
- Analytics and marketing tools
If you request a password reset, your IP address will be included in the reset email.
We do not sell or rent your personal information.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely.
For registered users (if any), we store personal information in user profiles. Users can edit or delete their personal information at any time (except username).
We retain order information for legal, tax, and administrative purposes.
What rights you have over your data
In terms of POPIA, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent
You may request an exported file of your personal data or request deletion of your data (where legally permitted).
To exercise your rights, contact us at:
📧 info@heven.co.za
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Some of your data may be transferred to third-party services located outside South Africa, which may have different data protection laws.
Data security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.
Changes to this privacy policy
We may update this policy from time to time. Changes will be posted on this page.