1. Introduction
Welcome to HEVEN (“we”, “our”, “us”).
These Terms and Conditions govern your use of our website:
👉 https://www.heven.co.za
By accessing or purchasing from this website, you agree to be bound by these Terms.
2. Eligibility (Age Restriction) 🔞
You must be 18 years or older to use this website and purchase any products.
By placing an order, you confirm that:
- You are at least 18 years old
- You are legally permitted to purchase cannabis-related products in your jurisdiction
3. Nature of Products (Important Legal Notice) ⚠️
HEVEN offers cannabis-related products including:
- Cannabis flower (buds)
- Pre-rolls
- Vapes and cartridges
- Hash and concentrates
- Edibles
- Apparel and merchandise
In South Africa, cannabis is permitted for private use under certain conditions.
👉 By purchasing from HEVEN, you agree that:
- All products are intended for private, personal use only
- You will not resell, distribute, or use products unlawfully
- You are responsible for complying with all applicable local laws
HEVEN does not take responsibility for misuse of products.
4. Orders
All orders are subject to:
- Availability of stock
- Acceptance by HEVEN
We reserve the right to:
- Refuse or cancel any order
- Limit quantities per customer
- Cancel orders suspected of misuse or unlawful intent
5. Pricing and Payments
- All prices are listed in South African Rand (ZAR)
- Prices may change without notice
- Payments are processed securely via third-party payment providers
👉 HEVEN does not store payment details
6. Shipping and Delivery
We aim to process and ship orders as quickly as possible.
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to external factors
Customers are responsible for:
- Providing accurate delivery details
- Ensuring safe receipt of their order
7. Risk and Ownership
Risk in products passes to the customer upon delivery.
HEVEN is not responsible for:
- Loss or damage after delivery
- Incorrect delivery due to incorrect address provided
8. Returns and Refunds
Please refer to our Refund and Return Policy for full details.
👉 Key points:
- Cannabis products are non-returnable
- Refunds only apply under specific conditions (damaged/incorrect items)
9. Product Use Disclaimer ⚠️
All products are used at your own risk.
HEVEN makes no medical claims regarding any cannabis products.
You agree that:
- You understand the effects of cannabis
- You will use products responsibly
- You will not operate vehicles or machinery while under the influence
10. Limitation of Liability
To the fullest extent permitted by law:
HEVEN shall not be liable for:
- Any indirect or consequential damages
- Loss of profits or data
- Misuse of products
Your use of the website and products is entirely at your own risk.
11. Intellectual Property
All content on this website, including:
- Logos
- Designs
- Images
- Text
is the property of HEVEN and may not be used without permission.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
13. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will be posted on this page.
14. Governing Law
These Terms are governed by the laws of South Africa.
15. Contact Information
If you have any questions, please contact us: